Limited warranty

Our commitment

What we stand behind

Off-Camber 4x4 Garage LLC (“the Company,” “we,” “us”) is committed to doing high-quality work, and we stand behind it. This limited warranty covers defects in workmanship on the specific services we performed and, where applicable, parts we supplied and installed — as described below.

This warranty applies only to the original customer named on the repair order and only to the vehicle listed on that repair order. It is not transferable if the vehicle is sold.

Coverage period

How long it lasts

• Labor / workmanship: 12 months or 12,000 miles from the date the work was completed, whichever comes first.
• Parts we supplied: Covered by the part manufacturer’s own warranty, which may be longer or shorter than our labor warranty. We will help you file a manufacturer claim, but the manufacturer’s terms control what gets covered. See “Parts” below.

Service-specific terms listed in the next section override these general periods where they differ.

Service-specific terms

Suspension, lift kits & steering

• Vehicles with a lift kit, leveling kit, or suspension component installed must return for a bolt re-torque and inspection at 500 miles, or within 30 days of installation, whichever comes first. This inspection is free. Missing it voids all warranty coverage on that installation.
• We recommend re-torquing every 3,000–5,000 miles and after any significant off-road use. This is the vehicle owner’s responsibility.
• An alignment is required after any suspension change. If you decline the alignment or have it performed elsewhere, tire wear, pull, drivability, and steering complaints are not covered.
• Ride quality, noise (squeaks, clunks, driveline vibration), and handling characteristics that result from the design of a lift or aftermarket component are not defects and are not covered.

Wheels & tires

Lug nut re-torque is required. Return to us for a free re-torque at 50 to 100 miles after any wheel installation. This is a safety item, not a formality — skipping it voids all coverage on the wheel and tire installation. If you can’t get back to us in time, torque them yourself to the vehicle manufacturer’s spec with a torque wrench.

Wheel spacers and adapters, where installed, follow the same 50–100 mile re-torque requirement and should be re-checked every 3,000–5,000 miles thereafter.

Tires are warrantied by the tire manufacturer — treadwear, defects, and road hazard coverage all run through them under their terms. We don’t warranty tires ourselves, but we’ll handle the claim paperwork with you.

Wheels are warrantied by the wheel manufacturer for structural defects and finish. Curb rash, trail damage, bent or cracked rims from impact, and finish damage from harsh wheel cleaners, road salt, or brake dust neglect are not covered by anyone.

Our workmanship — wheel installation, torque, and any tire work performed in house — is covered for 12 months / 12,000 miles.

Mounting and balancing performed by an outside tire shop is not our work and is not covered here, whether we arranged it or you did. Balance, vibration, wheel weight, and mounting damage claims go to the shop that did the work.

A few things that come with the territory on aggressive off-road tires and are not defects:

• Road noise, tread howl, and hum, which increase as the tire wears
• Some degree of vibration that can’t be balanced out. Large, heavy, aggressive-tread tires have real manufacturing tolerances, and a perfectly smooth ride at every speed isn’t something anyone can guarantee. Balance concerns are handled by whoever mounted and balanced the tires.
• Rubbing at full lock or under articulation on a fitment you selected. We’ll tell you up front what will and won’t clear — if you choose a width, offset, or diameter we advised against, the resulting rub isn’t a warranty issue.

Irregular and premature tire wear is not covered. Rotation every 3,000–5,000 miles, correct inflation, and a current alignment are the owner’s responsibility, and tire manufacturers require proof of rotation for treadwear claims. Keep your receipts.

TPMS sensors: sensors and valve stems become brittle with age and can break during normal mounting, particularly past five years of service. We’ll do our best, but breakage of aged sensors during service is not a workmanship defect and replacement is billable.

Alignments

Alignment concerns must be brought to us within 14 days of the alignment. If the steering pulls, the wheel is off-center, or something doesn’t feel right, bring it back in that window and we’ll recheck and correct it at no charge.

After 14 days, alignment work is billable. Alignment settings are a snapshot of the day the vehicle was on the rack — a curb strike, a pothole, a hard trail run, a suspension component that settles or wears, or a change in tire pressure or load can all move them after you leave, and we have no way to tell what happened in the meantime.

Tire wear resulting from an alignment concern reported after the 14-day window is not covered.

An alignment can only be set within the range the vehicle’s suspension allows. On lifted or modified vehicles, some specs may not be achievable without additional correction parts (adjustable control arms, cam bolts, ball joints, and similar). If we tell you a spec is out of range and you decline the parts needed to correct it, the resulting pull or tire wear is not a warranty issue.

Fleet accounts

• Fleet work carries the same terms unless a separate written fleet agreement is in place, in which case that agreement controls.

Parts

Parts we supply & customer-supplied parts

Parts we supply and install are warrantied by their manufacturer. Our labor to install them is covered under this warranty for 12 months / 12,000 miles. If a part we supplied fails within its manufacturer warranty period, we will cover the labor to replace it once, subject to the labor period above; beyond that period, replacement labor is billable at our current rate.

Customer-supplied parts are not covered by this warranty — parts or labor. If a customer-supplied part fails, is incorrect, is missing hardware, or damages other components, all diagnostic time, labor, towing, and repair costs are the customer’s responsibility. We reserve the right to decline installation of customer-supplied parts.

Off-road use

Failure vs. damage

We’re an off-road shop. We build these rigs to get used, and using your vehicle the way it was built does not void this warranty. If something we installed fails because the part was defective or because we installed it wrong, that’s on us — trail or pavement, doesn’t matter.

What we can’t cover is damage, as opposed to failure. Rough terrain breaks parts that were working exactly as they should. A bent control arm from a rock strike, a torn CV boot from a stick, a gouged skid plate, or a driveline damaged on a hard landing is impact damage — not a defect in our work or in the part.

Specifically not covered:

• Impact, terrain, and trail damage of any kind
• Competition, racing, jumping, timed events, and sanctioned off-road events
• Operating beyond a component’s rated limits — load, articulation, tire size, fording depth, towing capacity
• Water intrusion from submersion past the vehicle’s or component’s rated fording depth
• Winching, recovery, or strapping from non-rated recovery points
• Additional damage caused by continuing to drive after a failure or a hard hit

If you’re not sure which side of the line something falls on, bring it in. We’d rather look at it than have you assume you’re not covered. In a lot of cases we can help you file a manufacturer claim even when the failure is outside our warranty.

Exclusions

What’s not covered

This warranty does not cover:

1. Wear items — brake pads and rotors, tires, wiper blades, belts, hoses, filters, fluids, bushings, ball joints, U-joints, and similar consumables, except where they fail due to our workmanship error.
2. Impact and terrain damage from off-road use — see the Off-Road Use section above.
3. Damage from accident, collision, vandalism, theft, fire, flood, hail, road debris, or acts of nature.
4. Abuse, neglect, or failure to perform required maintenance, including missed re-torque inspections and alignments.
5. Work performed by another shop or by the customer on or around the components we serviced, and any failure resulting from it.
6. Pre-existing conditions and unrelated components that fail on their own, including parts we recommended but you declined to replace.
7. Rust, corrosion, and cosmetic wear on installed components.
8. Effects of modification on your vehicle’s factory warranty, emissions compliance, insurance, or legal compliance with Colorado or federal vehicle equipment law. It is the vehicle owner’s responsibility to confirm that modifications are legal for their intended use.
9. Vehicles with altered odometers or where mileage cannot be verified.

What voids this warranty

• Missing the required 500-mile / 30-day suspension inspection.
• Missing the required 50–100 mile lug nut re-torque.
• Further modification or repair of the covered system by anyone other than us.
• Continuing to drive the vehicle after a problem appears, where doing so makes the damage worse.
• Non-payment or a chargeback on the original repair order.

Claims

How to make a claim

1. Contact us first — call or stop by Off-Camber 4x4 Garage before having any work done elsewhere. We need the chance to inspect the vehicle ourselves.
2. Bring your original invoice. It’s your proof of coverage and it establishes the start date.
3. Bring the vehicle to our shop. Transportation to and from our facility is the customer’s responsibility.
4. We’ll inspect and, if the issue is covered, repair or replace at our option and at no charge to you.

Repairs performed elsewhere without our prior written authorization will not be reimbursed. If you’re broken down out of the area, call us before authorizing work — we’ll do our best to work something out, but we can’t cover what we didn’t approve.

Legal

Limits of this warranty

Our sole obligation under this warranty is to repair or replace the defective workmanship or part, at our discretion. Our total liability will not exceed the amount you paid for the original repair.

We are not responsible for incidental or consequential costs, including towing, recovery, rental vehicles, rideshare, lodging, meals, lost wages, missed trips, loss of use, or damage to cargo or personal property.

This is the complete warranty offered by Off-Camber 4x4 Garage LLC. No employee, technician, or representative has authority to modify it verbally or to make any additional promise on our behalf. Any change must be in writing and signed by an owner of the Company.

To the extent permitted by Colorado law, all other warranties — express or implied, including implied warranties of merchantability and fitness for a particular purpose — are disclaimed. This warranty gives you specific legal rights, and you may have other rights that vary under applicable law.

This warranty is governed by the laws of the State of Colorado.

Modified vehicle acknowledgment

Modified vehicles behave differently than stock vehicles. Lifted vehicles have a higher center of gravity and an increased rollover risk. Larger tires and altered gearing affect braking distance, speedometer accuracy, and drivetrain load. Off-road driving carries an inherent risk of damage and injury regardless of how a vehicle is built or how well the work was performed.

By having modification work performed, the customer accepts these risks and agrees that Off-Camber 4x4 Garage LLC is not liable for damage, injury, or loss arising from the operation of a modified vehicle.

Off-Camber 4x4 Garage LLC · 7352 Greenridge Rd. Unit C10 · Windsor, CO · 970-509-5118 · sales@offcamber4x4garage.com